Sales and Customer Service Courses

Download our Training Brochure

Developing People has provided us with the necessary challenge, advice, guidance and training and development support to help us grow and develop our managers and staff globally and improve their performance.

Mike Proctor - Global HR Director

Lenzing Group


We offer high impact skills bursts, half day, 1 and 2 day courses. The duration of the course will depend upon the depth of knowledge required.


Our recommended number of delegates is 10. We can cater for larger numbers but small group sizes mean that everyone can explore issues that are critical to them or the organisation with our expert trainers


Our training courses can be delivered face to face or virtually. We have the capability to deliver in all the major European languages. Our in house training courses can be delivered on site or at an external venue anywhere in the UK or Internationally.

Advocacy and Influencing Skills

Dealing with Difficult Customers and Situations

Face to Face Communication Skills

Successful Selling

Brilliant Sales Presentations - Module 1

De-escalation of Dissatisfied and Angry Customers

Key Account Management

Writing Winning Sales Proposals

Brilliant Sales Presentations - Module 2

Developing Customer Handling Skills

Resilience and Tenacity for Frontline Staff

The Ultimate Sales Call

Customer Service Excellence

Developing and Broadening Relationships

Responding to Verbally Aggressive Customers