Our Team

Sandra Watts

Managing Director

Sandra believes that Developing People International has a fantastic, highly skilled, unique and experienced team. As the Managing Director of Developing People she works with her team and Developing People's clients to put into place the right interventions and convert their people development needs into business advantage. She gains great satisfaction from seeing the impact, outcomes and feedback from clients when Developing People work in partnership with them to deliver the interventions which make a real difference to their organisations and most importantly the people who work for those organisations.

Sandra joined Developing People in 2008 following a career as a Supply Officer in the Royal Navy where her roles included working for NATO; Systems Analyst on the Naval Manpower Management Information System and in the Royal Naval Leadership School for Leadership and Management. She has undertaken a variety of Leadership and Management and Professional Courses and enjoyed many physical, team and leadership challenges during her career and now thoroughly enjoys being part of the Developing People team and working with many long standing and valued clients to improve individual, team and organisational performance.

Nicole Bachmann

Trainer and Consultant

Nicole is a professional trainer and coach specialising in coaching senior high flying executives and facilitating diverse groups across many nationalities and cultures into close knit high performing teams. She also facilitates leaders and managers to improve their skills in areas such as: leadership, personal effectiveness, performance management, accountability, communication and creative problem solving. Nicole has a strategic business background, a Master in Law, and has over 4000 hours experience of one to one and group leadership coaching. Nicole has significant experience of working in media, global manufacturing, global food, investment banking software and IT companies. Nicole has conducted telephone coaching for clients in Asia – both Asian nationals and European expats and has also coached several Indian Senior Executives based in Europe. She is the author of Speaking Volumes, Unprecedented and Business Wise and is a Fellow of the Institute for Independent Business, and a founding member of the International Association of Coaches. Nicole is a native Austrian and speaks German, English, Italian and French fluently.

Gill Burt

Trainer and Consultant

Gill is an experienced professional coach and facilitator with over 15 years experience in people development, designing and delivering highly interactive learning sessions. Accredited at ICF PCC level and ILM Level 7 executive coaching,she is skilled in helping clients to heighten their self-awareness, re-discover their authenticity and proactively address the challenges in their professional and personal lives.

Gill’s style of connecting with clients combines warmth and generosity with challenge and testing, empowering them to set compelling outcomes, expose strengths and interferences to success and to create constructive action plans. Gill has worked with individuals and teams in all roles from Operations to CEOs in SMEs, Central and Local Government and many multinational organisations. She helps people make better decisions for themselves and their businesses, develop more effective relationships and working practices, broaden their thinking and behavioural styles, manage change and uncertainty and navigate their career and personal development.

Gill spent 15 years as a Chartered Landscape Architect. working in Local Government, Development Corporation and Charities in the UK, Seychelles and Madagascar and private practice in Australia. Gill designed and managed small to large-scale projects from inception to completion, involving team, stakeholder relationship and financial management. She became interested in people development in the 1990s when she mentored year-out students and graduates preparing for academic and professional qualifications in the UK and Australia and started teaching English language to business people from all over the world.

Gill is passionate about continuous professional development and has regular supervision. In addition to executive coaching credentialing her professional development includes qualified practitioner in MBTI Step I & II, Hogan Assessments, Master Practitioner in NLP, Timeline TherapyÔ and Hypnotherapy, systemic coaching, equine assisted learning, Domancic bio-energy therapy, Transactional Analysis and interactive online learning facilitation.

Julia Carden

Trainer and Consultant

Julia is a HR Consultant with over twenty years’ experience, who specialises in Learning and Development. Her areas of expertise are in coaching, behavioural change, helping organisations move on from work place conflict; Leadership and Management training and development. She has worked extensively in the public and private sectors and has a track record of working with a variety of diverse teams. Julia is a Chartered Fellow of the CIPD, NLP Master Practitioner, is a licensed CIPD assessor and advisor (NVQ A1 and V1), is BPS Level A and Level B qualified, SDI (Strength Deployment Inventory) practitioner and is also a qualified Prince 2 Project Manager practitioner .

Julia's passion is coaching in the field of “behavioural change”, she holds a MSc in Executive Coaching and has achieved European Individual Accreditation as a Senior Practitioner through the European Mentoring and Coaching Council (EMCC EIA Senior Practitioner). . She has attained the “Further and Adult Education Teachers’ Certificate”, and is a graduate member of Chartered Institute of Company Secretaries and Administrators (ACIS). She is passionate about her own CPD and regularly partakes in coaching supervision; alongside this she is currently training with Nancy Kline in using a Thinking Environment approach to coaching and facilitation.

Julia’s style is enthusiastic, engaging and personable, exuding energy which both motivates and inspires individuals to challenge their own style, and identify development goals and requirements.

Amie Crews

Trainer and Consultant

Amie is an experienced, qualified Executive and Leadership Coach and Learning & Development practitioner with expertise in Talent Management and Organisational Development. She lives life with a positive outlook and an approach to work that is energetic and enthusiastic. Possessing strong inter-personal skills, Amie has the ability to identify and cultivate the potential in people as well as setting and achieving personal development objectives.

Resourceful and pragmatic, with a natural ability to integrate well with an established team, she has the focus and motivation needed to complete complex projects. Amie brings a gentle yet highly motivational way of provoking thinking, which helps her achieve fantastic outcomes for those she partners with. She has great energy and creates a space which enables clients to have a relaxed focus that leads to real breakthroughs.

Amie has a Diploma is Corporate and Executive Coaching and Certificate in Personal Performance Coaching. She is an NLP practitioner, Ability/Personality Testing Level 2 qualified, and an accredited user of the Belbin Team Roles, DISC, OPQ 32 and the Myers Briggs Type Indicator (MBTI).



Stuart is a customer service specialist who focuses on developing communication skills. For over 30 years, he has designed and delivered service development and improvement programmes for customer facing organisations, helping individuals to: -

- Develop influence and impact
- Create positive first & last impressions
- Engage, build rapport & develop relationships
- Handle difficult situations confidently and expertly
- Present & sell with confidence

He helps organisations to develop a "service culture” which can involve: - involving writing service strategies, establishing service values and behaviours, weaving the values into the fabric of the organisation, setting service standards (measuring them using mystery customers) and training managers and frontline staff in service handling skills and techniques. He has a reputation for "making a difference" in any people situation, either on a one to one basis or influencing in a group presentation.

Stuart has worked with amongst others the National Trust, the British Museum and the Royal Albert Hall. He has delivered programmes as far afield as the Museum of Islamic Art in Qatar. Previously Stuart has worked for National Garden Festivals, The Mersey Ferries, and management consultancies L&R Leisure and Scher International. and has designed and delivered: -

- Training & development programmes for major leisure & heritage operators
- Service culture change organisations for leading universities
- Client care programmes for professional organisations

His programmes are fun, involving and practical.

Leanne Hoffman

Trainer and Consultant

Leanne is a coach, trainer and consultant specialising in leadership, employee and organizational development. Leanne has nineteen years’ experience working as a Management Consultant for Andersen, and in Organisational Development for Tesco Limited and SAGE Publications and as a freelancer for a range of companies.

Over the years she has learnt much about how to motivate, engage and develop people so they can perform to the best of their abilities and contribute significantly to the organisations they work for. Leanne is interested in how you bring about lasting change and support people in achieving this. Leanne also has experience of working with women to help them find and reach their true vocation.

In addition Leanne is a registered and accredited psychotherapist with 10 years’ experience of working with clients. This has enabled her to gain a deeper understanding of people’s emotional world and how this influences their behaviour, performance and development.

She uses this to inform her work and often includes Cognitive Behavioural tools to help build self-awareness, manage emotional responses like stress, and increase emotional intelligence and resilience; enabling people to thrive. Leanne is also qualified in the use of the DISC (behavioural profiling tool) and is a Situation Leadership (Ken Blanchard) trainer.

Russell Houghton

Trainer and Consultant

Russell brings 20 years of global expertise in leadership development and talent management. He has been involved with identifying the competencies required for success and in assessing and developing senior managers, key account managers and emerging talent globally. Working in the pharmaceutical, medical technology, engineering and financial services sectors, Russell has successfully developed and implemented innovative global talent management strategies and leadership development programmes. He has worked with a wide variety of organisations including Sanofi, BBraun, Wavin, HSBC and Lloyds Bank, conducting activities across Europe, India, China, Japan, Korea, Singapore, the USA and Saudi Arabia.

Russell moved into consultancy in 2009 after 6 years as the Head of Global Senior Management Development for IMI plc, a UK based FTSE100 global engineering company. Whilst at IMI he implemented an innovative talent management strategy to identify and develop talent both inside and outside of the group. He created a senior management talent pool and international programmes to recruit and develop senior leaders, key account managers and aspiring graduates into top performing senior managers. It was at Lloyds Bank, that Russell built his management experience and expertise in leadership development and talent management. His career with Lloyds encompassed roles ranging from branch management to leading training and development and executive succession and talent management initiatives.

His areas of expertise include leadership development, developing key account and sales 'academies' to improve selling, negotiation and customer focused leadership capabilities, leading culture change programmes, team effectiveness activities, strategy development and coaching of commercial leaders. Russell is an executive coach at Warwick Business School which is ranked 4th in the UK and 25th in the Global MBA rankings. Russell is also a qualified practitioner in MBTI, FIRO-B, Belbin and the Political Intelligence Profile.

Margit Jones-Hochstrasser

Trainer and Consultant

Margit is a qualified Performance and Results Coach who engages predominantly with leaders of international organisations, teams and businesses - especially female executives - to develop and maximise their impact in a natural, effective way, resulting in high performance, sustainable motivation and innovation. She has worked with large financial organisations (such as AXA Sun Life International, Threadneedle Investments, etc), academia (Birkeck College London), the private sector (SMEs) and the leisure industry as well as international manufacturing sector companies like Lenzing AG.

A native Austrian and bi-lingual in German and English, Margit has lived, travelled and worked in Europe, the UK and the USA. Margit operates a dynamic, intuitive, considerate coaching style that is underpinned with strong relationship, transition and project management skills. She has experience in leading large teams to deliver improved service, performance and transformational change as well as cultural change.

Margit's skills, experience and training have given her a solid foundation and inspiration to do what she loves most - developing partnerships in organisations and with their people, realising their full potential, increasing performance, and implementing lasting, positive change.

Phil La Violette

Trainer and Consultant

Phil La Violette is a management development consultant and coach who has worked in a wide range of industries, including; Banking, Insurance, Car Industry, Food Retail, Telecoms, Local Government and Energy. As a consultant he has recently worked on a number of projects for organisations such as: Aviva, Barclays, BT, British Nuclear Group, HBOS, insurethebox, RBS, Vodafone, Volvo.

Prior to his work as a consultant Phil’s roles included Divisional Training Manager (LI Group), Regional Recruitment and Training Manager (Safeway), and Training and Career Development Manager (Orange). Phil brings a wealth of experience to his role as a coach, trainer and consultant, his strengths lie in his ability to: facilitate teams through change: create a coaching culture within organisations and improve sales through service coaching and training programmes. He designs and delivers innovative and engaging training and accelerated learning programmes that have a real impact.

Naina Oliver

Trainer and Consultant

Naina Oliver is an ILM Level 7 accredited Executive Coach and an ICF accredited Organisational, Relationship and Systems Coach (Orsc™ CRR Global).

Working with teams and individuals, Naina draws on her background in psychology, communications and business. Her career began in journalism and broadcasting. It entailed, travelling the world, interviewing politicians, heads of government, A-list celebrities and managing teams. Naina has 20 years of international experience working in print, radio and TV with the BBC, Channel 4 and Sky TV. This experience, underpins her confidence as a challenging, personable and intuitive international trainer and coach. After 20 years in journalism, a career shift ensued, and as Managing Director of a recruitment business, Naina came to understand the challenges facing her clients in the media industry and the complexities of running a company. Becoming a training consultant and coach was a natural progression and developing people and their teams has become a passion.

Naina’s ethos around coaching is based on the premise that understanding how to lead takes courage and commitment but is, first and foremost, based on an understanding of self and others.

Committed to developing future thinking in the field of personal development Naina is a coach trainer and a key member of a pioneering project coaching prisoners. Her training style incorporates a systemic approach and is highly experiential, engaging and energizing. You will also find her treading the boards at her local theatre from time to time.

Alan Sears

Trainer and Consultant

Alan has over twenty years’ experience in the development of management and leadership skills. He is a charismatic presenter with the knowledge and practical experience of leading and managing large and small teams in complex and competitive environments.

In 1996 Alan took a sabbatical to join the yacht Toshiba Wave Warrior in the BT Global Challenge round-the-world yacht race. The race was used as a case study of teams and leadership in dynamic and challenging environments. Toshiba finished second and whilst on the race Alan was commissioned to write a book based on his experiences. Returning from the race Alan used the experience to focus his work on the assessment and development of high performance behaviours in executives and top teams.

Alan has worked across a wide variety of sectors: with large corporates and blue chips and with much experience in the public sector and local government. His clients have included all three of the world’s top global investment banks, and many other financial institutions. He has worked extensively in the Pharmaceutical sector, in Construction and Property and with a wide variety of household name clients in other sectors. He has global experience having designed and led workshops and training programmes on every continent except Antarctica.

Building on his work as a consultant Alan is a public speaker, a published author and a personal teacher and coach. He has worked with board members, chief executives and senior partners in a variety of industries. and professions providing developmental support and guidance in the achievement of business objectives and personal goals.

Alan is a Licensed Master Practitioner of NLP and is Accredited in Observation of High Performance Behaviours. He is also the author of “The Six Conversations of a Brilliant Manager” which has topped the bestsellers lists on Amazon in several categories this year. .

David Skipsey

Trainer and Consultant

David is a training and development specialist with 16 years of experience in delivering training, coaching, mentoring and consultancy work to a wide range of clients across the public, private and charity sectors. Much of his work has been in relation to strategy and change as well as leadership, management and business skills development.

David has worked at all levels of large organisations from shop floor operators through to executive top teams. He has also worked closely with owners and managers of a range of smaller organisations.

David has a large presence, and is noted for his infectious enthusiasm which he brings to his training and events. His practical and participative style encourages the application of learning back into the workplace.

Prior to his work with Developing People, David was Managing Director of a national training consultancy. David has held financial, commercial and marketing managerial positions at Babcock and GEC Companies in the North East of England.

Marina Webster

Trainer and Consultant

Marina has studied the psychology of human behaviour for over 24 years. She is a highly effective, experienced and enthusiastic coach, facilitator, mediator and trainer who has over the last 20 years worked with some of the top 100 global companies. She has broad experience of organisational and people development within the oil industry, retail, government, investment banking, pharmaceutical, IT, construction, professional services, hi-tech engineering, the armed forces, private medical profession and NHS.

Marina is a catalyst and facilitator of change, enabling organisations & individuals to fulfil their professional & personal potential. Marina has the expertise and experience to build successful teams and leaders in business and is passionate about her belief that people have huge strengths and capabilities and the potential to make their dreams come true. Her skill is in getting people to realise this and supporting individuals to achieve excellence and well-being. She gains great satisfaction from helping people to be true to their own values and align with what the organisation needs to succeed.

Her mission is to help organisations achieve their full potential through people working in a culture of co-operation. Marina specialises in: increasing emotional intelligence, highly effective leadership, communication, managing your career, crucial conversations, team development, influence and impact.

Marina uses accelerated learning to enable all participants to develop in a way that suits their preferred learning style, whilst addressing the core challenges so they can maximise their learning experience. Her unique style is professional, business focused, entrepreneurial, creative, motivational and fun.

Marina is trained in Transactional Analysis, Psychology of Human Behaviour, Cultural Transformation, Emotional Intelligence, The Lunar Brain-mind, Mindfulness, Coaching & Mentoring, Complexity Theory, Organisational Constellations, Hypnosis, Neuroscience, Mediation, Psychosynthesis Coaching, Using Words that Change Minds, Bio energetics, Coaching across Cultures, Pesso Boyden system psychomotor & relationships, Solution focused coaching, Strategic & Project Partnering, Accelerated Learning, Organisational Consultancy, is a NLP Master Practitioner & Trainer. She is also trained to facilitate the ‘Seven Habit of Highly Effective People’ - Dr Covey

Karen Williams

Trainer and Consultant

Karen has extensive experience of working in Human Resources Management and Training over the last 15 years. She has worked for a range of organisations in both the private and public sectors, including the Marriott Group, NTL, Fleet Support Ltd and Chichester College.

As well as being a Chartered Member of the CIPD and a Member of the Association for Coaching, Karen is a qualified Personal Performance Coach and NLP Master Practitioner. She works with both individuals and teams to help them to reach their full potential. She specialises in career development to enable her clients to have confidence in their own abilities.

Karen takes a coaching approach with her clients, and works in partnership with them to help them to discover their own solutions and achieve the results they desire. Her experience and qualifications allow her to balance coaching with business expertise. Karen is the author of The Secrets of Successful Coaches, published in 2011, it became a number one best seller on Amazon.

Naveed Babariya

Trainer and Consultant

Naveed is an energetic and charismatic coach with excellent communication and people skill, she is very friendly and approachable and is able to bring out the best in others. With over 19 years’ experience of working with individuals within the pharmaceutical industry, she has worked with sales people and managers of varying levels. Naveed has worked with managing directors as well as trained up several sales forces in large pharmaceutical companies. She has also worked closely with Human Resources and conducted training needs analysis for a wide variety of companies.

She graduated at Glasgow Caledonian University with Applied Bioscience and since 1998 has proactively obtained many other qualifications within coaching and development including:
- ILM Level 7 Diploma in Professional Executive Coaching and Leadership Mentoring combined with the Diploma in NLP (Neuro-Linguistic Programming)
- Meditation and Stress Management
- The 7 Habits of Highly Effective People Trainer

Naveed's strengths lie within her skills to build rapport quickly and reduce barriers to being coached. She thrives on people who embrace coaching and take the initiative to develop themselves. Naveed believes everyone can be coached no matter what position they hold as there is always room for improvement.

Karen Barker

Trainer and Consultant

Karen is a highly driven, positive and pragmatic coach, mentor, facilitator and people development specialist. During her 19 year career she has led recruitment and high potential leadership development strategies across a wide spectrum of sectors including Investment Banking, Actuarial, Human Resources Consulting and leading Business Schools. Karen’s natural ability to build rapport, attentive listening skills and genuine passion to empower clients to achieve their full potential has earnt her a strong reputation as a Coach. She brings energy, challenge and an honest spirit into the training room and enjoys asking questions that provoke thinking and create ‘light bulb’ moments.

Karen collaborates with clients to design innovative, challenging and fun leadership and professional development programmes. Key successes include the creation of an MBA Boot Camp and partnering with academics to create an assessed ‘Leadership+’ module which now forms part of the MBA curriculum at a leading Business School. Karen is a mentor for The Big Deal - UniTracks business and social enterprise project and is a certified Insights Discovery and Realise2 strengths practitioner.

Jayne Beresford

Trainer and Consultant

Jayne is an experienced Business Psychologist, trainer and coach. She has a specialism around cultural transformation and leadership development and finds she unlocks great insights for individuals and organisations through applying psychological principles to the context that they operate within. Jayne has designed, delivered and evaluated numerous leadership development programmes and management development workshops. She has also designed and led various organisational start up and team building events.

She is an experienced coach and NLP practitioner and has coached across all levels from budding graduates to seasoned executives. Jayne has been a mentor to other coaches and has led and developed an internal network of managers as organisational coaches. She has a strong belief in working with the strengths of an individual or organisation and developing these as a platform for growth. She has a warm, approachable style and likes to create trusted environments where those she works with have the space to reflect and grow. Jayne holds the BPS Certificate of Test Competence Levels A and B and is a qualified user of a number of psychometric tools including Hogan, Neo PI3, LJI, CPI, FIRO-B, 16PF, MBTI, OPQ, Dimensions, GFI and the ESCI 360 tool.

Prior to working as a consultant, Jayne worked across the private, public and charity sectors. This included over 10 years at Ordnance Survey where she drove large organisational development and change projects. She has led major programmes to re-define whole organisational ways of working, assess and develop cultural maturity, move the workforce to a new head office, re-define a strong employer brand, bring to life and embed organisational values and drive employee engagement.

John Douglas Bonney CBE

Trainer and Consultant

John was awarded the CBE in the Queens New Year’s Honours list in 2015. He has been one of the leading figures in the UK Fire and Rescue Service with more than 33 years’ experience working in the sector. During this time he led Hampshire Fire and Rescue Service for 11 years, an organisation that has an international reputation for its technical expertise, innovation and leading edge performance. John is director of the National Fire Protection Association, a major global advocate for better fire safety based in the USA.

His strategic perspective and board level experience mean his focus tends to be with corporate leaders and senior teams. His interest and strengths are in helping clients from the public and private sectors develop inspiring leadership, manage successful change and build more healthy cultures.

As an executive coach he works both with teams and individuals helping them to thrive by meeting personal and professional challenges. John has extensive experience working with senior executives in all three sectors as well as central government. This has given him a valuable insight into not only effective leadership but also the critical skill of building fruitful partnerships. Throughout his career and latterly through formal training he has learnt the power of adopting a coaching approach both for individuals and teams. He graduated from the prestigious Academy for Executive Coaching in early 2014 and since then has built an impressive client base working both with individuals and corporate teams.

John is an adept communicator and has extensive experience as a public speaker both in the UK and across the globe having presented to audiences drawn from a variety of professions and sectors. He has had numerous commissions focusing on such subjects as innovation, resilient leadership and cultural transformation.

John has a first degree in Politics from York University, a Masters in Business Administration and is one of the select Chartered Directors from the prestigious Institute of Directors. John also works as a trustee to Action Hampshire a local based charity dedicated to training, advocacy and innovation in the not for profit sector.

Diana Clarke

Trainer and Consultant

Diana has over 25 years of experience in leadership and personal training and development in Spain and France for organisations such as Kraft, Heineken, AEGON Insurance, Huawei, Repsol, BP, Técnicas Reunidas, Novo Nordisk, Tempe (Zara Group) and latterly CEMEX where she developed an in-house mentoring program for their EMEA high potential managers. Diana has coached by skype, mentored and trained managers in India, Bangladesh and Sri Lanka.

Diana is a graduate of London University and is a certified practitioner in NLP applied to coaching and training.

Her sector experience includes Banking, Consulting, Food and Drink, Healthcare and Pharmaceuticals, Engineering, Aviation, and Retail, New Technologies and Energy.

Diana delivers training and conferences on cultural diversity, multi-cultural team development, leadership and change, and she lectures in several universities and business schools on the subject of leadership and organisational behaviour. She is the author of the Spanish-published book "La Nevera Vacia" - Gestion de Personas en Tiempos de Incertidumbre ("The Empty Fridge" - Leading People in Uncertain Times). Diana has also written a book “RESILIENCIA - Guía práctica para reemprender el vuelo en las Organizaciones.” (RESILIENCE - the practical guide to help organizations "bounce back"). Diana is a Professor at the IEDE Business School and has been a Professor at the Ecole Superieure de Commerce de Paris (ESCP) for over 10 years. Diana is fluent in Spanish, French and English.

Kathryn Critchley

Trainer and Consultant

Kathryn is an experienced Coach, Therapist and Trainer, an ultimate performance specialist who helps individuals and organisations consistently achieve extraordinary results.

With over 14 years’ experience of high-pressure sales and management roles in the telecoms industry with organisations such as BT and Orange and over 10 years’ experience working with the NHS, she understands the dynamics of leadership, talent development, team-building, change management, employee motivation and organisational productivity.

Kathryn has developed and delivered a range of programmes, including ILM L3 and L5 leadership programmes for organisations such as NHS, Victim Support, Cisco Systems, various Councils, Schools and Universities, British Gas, IBM and Peugeot. She has written and published 2 books in Stress Management and Coaching Skills and has an MA in Developing Professional Practice where she researched and developed a model and process to embed a coaching culture into any organisation. She has a Post Graduate Certificate in Organisational Change and Diplomas in Performance Coaching, Counselling and Stress Management; she is also an MBTI Step 1 and 2 Practitioner and an NLP Master Practitioner.

Stuart Harris

Trainer and Consultant

Stuart has been a workshop facilitator, coach, consultant and keynote speaker for the last 17 years. He delivers workshops on Sales, Service, Soft Skills and Frontline and Middle Management Development. His workshops are interactive whether delivered face-to-face or virtually.

Prior to moving into consultancy Stuart held various roles in Sales, Service and Management in businesses such as Coca Cola as well as a number of Field Sales & Contact Centres and Hospitality across the UK.

For 7 years, he worked for TeleTech UK (part of one of the world’s largest Outsourcer), responsible for the training Design, Development, Delivery and Evaluation of Sales, Customer Service and Tech Support teams, the Skills Development of Junior and Middle Managers as well as managing the Quality Assurance team, who call-monitored, evaluated and reported on over 20 outsourced operational teams.

Stuart works with clients to win customers, he also works with them to Serve their Customers Better and help his clients keep their B2B clients and B2C customers. He has turned around under-performing sales teams, developed, and introduced 5-Star Customer Service programmes and worked with clients, large and small, to improve their Customer’s Experience. Stuart has delivered training programmes for large corporate clients and SMBs throughout Europe, The Middle East, India, and Russia as well as Coaching around the world.

Stuart has a CIPD’s Certificate in Training Practice, Hospitality Management. Prince 2, and NLP.

Lindsey Holman

Trainer and Consultant

Lindsey is an experienced and pragmatic organisational development consultant, coach and facilitator with particular skills in performance improvement, organisational psychology and behavioural change.

She consistently functions at a Board level working with executive leaders, individuals and teams to drive performance improvement, develop organisational culture and enable individuals to reach their full potential. Balancing time between people development and business consulting she maintains a grasp of reality and current understanding of the complex world of leadership and management.

After qualifying as a pharmacist, Lindsey spent a decade working at senior managerial levels in the retail sector in operational and district management roles. Lindsey then moved into a learning and development role, developing commercial and managerial skills for technical professionals. As Head of Learning and Organisational Development for a pan European private healthcare organisation, Lindsey was accountable for clinical professional development and developing in-house programmes of development to drive organisational competence and maximise performance.

Lindsey began working in consultancy in April 2007 and works across the public and private sector with key clients such as the NHS, Microsoft, Mizuho International, Essent Trading, EMI, and Warwick Business School where she provides facilitation and coaching on their MBA programme.

Lindsey is a professional member of the Chartered Institute of Personnel and Development and is also an NLP Practitioner and qualified Coach (ILM). In 2013 Lindsey became a registered provider for the government’s programme for start-up businesses ‘Supporting Leadership and Management Grant for ‘ growth accelerator’.

Laurence James

Trainer and Consultant

Laurence is a highly motivated and energetic consultant who specialises in providing strategic and business planning support. Before moving into consultancy Laurence was a Non-Executive Director with extensive experience gained from regulated organisations in both the commercial and public sector. He has a proven track record of strategy development and delivery across a broad spectrum of different businesses. Laurence is a team player with a record of providing a supportive, informed and challenging contribution around the Board table. Whilst Chairman of one of the most successful NHS Foundation Trusts in the country he initiated a major strategic review; led the board in developing a more patient centred commercial outlook and mentored CEO and other Directors through major cultural change. He was also a finalist in the Sunday Times NED of the year. Laurence has held managing director positions in businesses with sales in excess of £25M, other appointments include Operations Director of WH Smiths and Chairman of a leading Regional Building Society. A graduate on the Harvard Business School Advanced Management Program; Laurence also has a BSc in Statistics. He brings a wealth of experience and insight to his consultancy role and is an accomplished leadership speaker.

Stephen Lambe

Trainer and Consultant

Stephen is a Chartered Business Psychologist and ILM Level 7 Certified Executive Coach with 20 years’ experience across sectors focusing on leadership development, training and executive coaching. Stephen unlocks people’s potential by creating an environment where people feel able to explore, make and learn from mistakes, ask questions, laugh and stay curious. Described by clients as practical, warm, challenging and incredibly easy to talk to, Stephen has a unique ability to help people sort through the distractions and get clear on what to change and do next. By making change and transition simple he helps clients devise and embed strategies and habits which work for them, require little maintenance, and leave them with the time to focus on what matters.

An accomplished trainer and consultant Stephen’s areas of expertise include: Courageous Conversations, Conflict, Presentation, Influencing, Resilience, Stress and Anxiety, Emotional Intelligence, Anger Management, Coaching, NLP, Team Building, Promotability and Personal Impact. Prior to moving into consultancy Stephen spent 6 years with the Metropolitan Police Service and 4 years at Liverpool Victoria where he designed and delivered Assessment and Development Centres, Talent Management Programmes, and Learning and Development Programmes across all levels of seniority.

Stephen is a Master Practitioner and qualified trainer of NLP via John Grinder and the NLP Academy. He holds the BPS Certificate of Test Competence Levels A and B and is a qualified user of psychometrics including Wave, OPQ, 16PF, GZTS, MBTI (Step 1 and 2), FIRO-B, CPI, Be Talent, Talent Q, 360° questionnaires and Conflict Dynamics Profile.

Alex Phillips

Trainer and Consultant

Alex walks her talk. As a skipper in the 2000 BT Global Challenge, known as "The World's Toughest Yacht Race", she developed a group of amateurs into a high-performing team and led them to victory against the odds through some of the harshest conditions on the planet. Her extensive ability and experience gained by working with amateur teams throughout her seventeen years at sea has been readily transferred into the business world.

Since moving into training and development in 2003, Alex is a Master Practitioner in Neuro Linguistic Programming, a FACET 5 and SDI (Strength Deployment Inventory) practitioner and is a BPS Level A Qualified Psychometric Tester. She has trained extensively in the fields of team development, behavioural change and high performance coaching. Alex has worked with a wide range of clients in both private and public sectors. She specialises in the design and delivery of training, facilitation, one-to-one coaching, and has worked with individuals and teams up to Director level. Her main areas of focus are leadership and management, team development, interpersonal and communication skills including presentations, influence and negotiation, coaching and personal development.

Her relaxed, flexible yet focused approach enables her clients to translate the lessons learned in the safe and supported environment of the training room to practical application in their working lives. She brings models and theories to life using real-life examples and stories from her own personal experience.

Alex is a sought-after motivational speaker and presenter, enthralling audiences with her experiences and the lessons she learned leading her teams around the world.

Elizabeth Rushton

Trainer and Consultant

Elizabeth is an experienced Talent Management and Talent Development Consultant. She works to help organisations achieve greater success through introducing a more relevant, future focused and inclusive approach to Talent Management and Development.

Passionate about helping organisations achieve success through realising the potential in their people, she achieves this by enabling improvements at an organisation, team and individual level. She is a strategic thinker, a skilled facilitator, an enthusiastic trainer and a results driven coach.

With 20 years of FTSE 100 experience within Defence, Transport, IT Services and Public Services Elizabeth’s background is also underpinned by applied working knowledge of Change Management and Project Management and a passion for building trust and engagement in the work place. As an Insights Discovery Licensed Practitioner, her work is complimented through the Discovery approach

Chris Savage

Trainer and Consultant

Chris is a seasoned senior industry professional coach, mentor and facilitator developing leaders for over 20 years in UK FTSE and American blue-chip corporations. His organisations have thrived on high change, extreme expectations delivering lean cost bases and double-digit margins all via behavioural change. -

His delivery style is collaborative using experience from an apprenticeship, overseas working, fast paced product development, complex operations, and business development as a library to enable clients to get insights as to the topics they wish to explore quickly and, in an action orientated manner. -

This is achieved by getting to understand the clients’ critical issues at GEMBA (where the work is done) then using a successful style balanced around emotional intelligence, lean practices, and problem-solving enabling clients to test out their challenges and generate fast, sustainable paths in their development. -

In summary Chris uses the tools above to enable clients to understand the problem in a perspective process orientated approach, arriving at a clear plan quickly that is actionable using daily management techniques to generate sustained performance improvements. This technique when deployed alongside a keen ability in EQ, kindness and Cognitive Behaviour lends itself to people wishing to improve their performance despite the fact that they may have been struggling to focus on the critical few areas that would result in their success.

Graham Terry

Trainer and Consultant

Graham is an adaptable and accomplished trainer with strong communication and training skills. He is experienced in delivering and developing bespoke training programmes using facilitative learning, mentoring, coaching and debriefing competencies. His enthusiastic approach is based on the premise that the customer knows best, and he helps them explore ways that their learning can be practically applied to their workplace, and to their own particular style. His portfolio of clients includes the public and private sector, both nationally and internationally.

As a senior manager, Graham was responsible for the leadership training and personal development of newly recruited managers. The worldwide reputation of Royal Air Force College Cranwell, where he designed, delivered and managed the teambuilding and leadership programmes, underpins his pedigree as a learning and development specialist.

Graham's key talents lie in helping individuals and groups to reach their full potential. He is able to listen and adapt to each individual's needs, and above all, he keeps training enjoyable.

Claire Williams

Trainer and Consultant

Claire has worked predominantly for large organisations but also has experience of delivering HR services to smaller autonomous organisations such as SMEs and charities. For the past 7 years, Claire has worked as an HR Consultant. Her experience is broad and includes development and implementation of HR strategy, HR performance and quality management. Having had functional responsibility for recruitment and selection, assessment, appraisal, employee relations, management development and training, equality and diversity, pay and change management, Claire has significant experience from which to draw her consultancy.

Claire's approach to HR issues is practical and business focused, based on excellent technical experience and top flight interpersonal skills. She is known for delivering business results quickly whilst managing complex and difficult HR issues with professionalism and sensitivity.

Liz Wilson

Trainer and Consultant

Liz is an inspiring ILM Level 7 Accredited Coach, Mentor and coach supervisor specializing in the areas of authentic leadership, relationship building, senior and middle management development, confident communication, energised teams, personal effectiveness and resilience. Liz has over 8 years of coaching and mentoring experience across both the private and public sectors, which is backed up by 25 years of sales, marketing and general management experience gained in the music industry. She has delivered Behavioural change programmes within NHS, Education sector and large corporates and is the Co-author of Emotional Intelligence Coaching (pub Kogan Page 2009)

Our Offers
Covid 19 has certainly brought its own challenges but there are opportunities too. We specialise in face to face training that is engaging, integrated and business relevant. The majority of our courses can also be delivered virtually. We believe that good leaders recognise the importance of investing in their people especially during tough times so please look at our offers page to find out how we can support you.

Management Tip

Developing and Managing a Service Culture. The final two of the six principles of Developing and Managing a Service Culture are: 5. It must focus on the staff experience as well as customer experience 6. It is ongoing.