Understanding Our Emotional World at Work

Course Aims:

The overall purpose of the course is to help delegates understand their emotions in the workplace and how best to manage them to improve performance and well-being.

Course Objectives:

At the end of this course delegates will be able to:

  • Gain an understanding of the rational/emotional brain.
  • Identify triggers and origins of emotional reactions and responses.
  • Manage their own emotional responses in the workplace.


  • 1/2 day/In house or consultant facilitated virtual training session

Course Contents:

  • Our emotional world and how it works?
  • The impact it has on us?
  • Its importance at work?
  • The difference between our emotional and rational brain
  • What are our emotional triggers?
  • What defences do we create to manage our emotions?
  • The ABC model
  • What influences and creates our emotional responses
  • How can we change our emotional responses
  • Managing our emotional responses at work
  • Transferring learning back to the workplace


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