Emotional Intelligence and Self-Awareness

Course Aims:

This course is designed to raise delegates’ self-awareness, improve their levels of emotional intelligence and communicate more productively at work. 

Course Objectives:

  • At the end of this course delegates will be able to:
  • Understand your triggers, behaviours and responses to others
  • Shift into a higher level of self-awareness and personal responsibility
  • Understand how to handle conflict and feedback with calm, gratitude and openness


  • 1/2 day/In house or consultant facilitated virtual training session

Course Contents:

  • Emotional Intelligence: what it is and why it matters
  • Self-awareness: how do we develop it?
  • Learn a simple, proven process for improving self-awareness
  • Understand how to identify your perceptions and beliefs about others at work
  • See what lies ‘below the surface’ of your reactions
  • Learn how to question your thoughts about yourself and others
  • Understand the fears that block assertiveness and honesty
  • Learn how to assert yourself more calmly: why assertion doesn’t equal aggression
  • Criticism: how can we befriend it?
  • Receiving feedback: how to take it
  • Giving feedback: how to give helpful, usable feedback
  • Taking responsibility vs being a victim; which one do you choose?
  • Exploring resources and support to continue your journey to greater self-awareness 
  • Transferring learning back to the workplace


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