Resilience and Tenacity for Frontline Staff

Course Aims:

The aim of this course is to develop your awareness of resilience and tenacity and understanding of how to develop your own skills further when dealing with change, setbacks or challenges.

Course Objectives:

At the end of this course delegates will be able to:

  • Work through emotional reactions to help them achieve rational responses.
  • Understand feedback from others and yourself.
  • Box off failure and recover from setbacks and challenges using a 7 point plan.
  • Protect your confidence and self-esteem with positive language patterns and avoid generalised and distorted thinking.
  • Learn about self-awareness and emotional intelligence.
  • Review personal Resilience challenges.
  • Improve your Bounce-Back-Ability using the MLD technique.


  • 1 day/In house or consultant facilitated virtual course / online training session(s)

Course Contents:

  • Course objectives and agenda
  • Delegate objectives
  • Review pre-prepared feedback from others and yourself
  • Embracing self-evaluation
  • Review Daniel Goleman’s Emotional Intelligence Framework
  • How do you control your emotions?
  • Learn techniques to effectively keep your emotions in check
  • Open discussion – “what does resilience mean to you”?
  • Learn about the Five Pillars of Resilience
  • Find how recognising these pillars in yourself can help develop resilience in yourself and others
  • Learn about the Questioning Funnel to enable you to ask the right type of question at the right time in a conversation
  • Learn about MLD technique and create your own version

Transferring learning back to the workplace


We are a leading edge provider of leadership and management development interventions, talent assessment services and formal training courses.
Our Offers
Covid 19 has certainly brought its own challenges but there are opportunities too. We specialise in face to face training that is engaging, integrated and business relevant. The majority of our courses can also be delivered virtually. We believe that good leaders recognise the importance of investing in their people especially during tough times so please look at our offers page to find out how we can support you.