Role of the Line Manager
Course Aims:
Our Role of the Line Manager course is designed to develop the delegates’ skills to manage other people.
Course Objectives:
At the end of this course delegates will be able to:
- Understand what is expected from them as a Line Manager.
- Influence and motivate others – whether they have line authority for them or not.
- Recognise shortfalls in performance, confront poor performance and take action to raise standards of performance.
- Understand the legal framework around employment – the basic do’s and don’ts.
Duration/Location:
- 2 days/In house or consultant facilitated virtual course/online training sessions
Course Contents:
- What is the role of a Line Manager?
- What the role is and is not
- The manager’s three imperatives
- Personal power Vs positional power
- Professional management behaviour
- Leading by example
- Customer supplier concept and leadership
- The role of management in change
- Human drives
- Intrinsic drives
- Why carrot and stick doesn’t motivate
- Understanding matrix relationships
- Fundamental Building Blocks of influence
- What makes people say yes?
- Influencing tactics
- How to influence without authority
- Employment law and the Manager
- Importance of understanding the basics
- The importance of setting standards
- How standards can be set
- Setting motivational objectives and targets
- Attitude Vs behaviour
- Collecting evidence of performance
- Reviewing performance and giving feedback
- Having difficult conversations
- Understanding the difference between misconduct and gross misconduct
- Preparing for a disciplinary review
- Structuring and conducting the meeting
- Tips for diffusing conflicts
- Transferring learning back to the workplace
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