People Management Skills

Course Aims:

Our People Management Skills training course is designed to act as both an introduction to people management for newly appointed managers as well as a refresher for more experienced managers. 

Course Objectives:

At the end of this course delegates will be able to:

  • Engage and inspire staff to raise their performance, take pride in their work and give their best.
  • Lead by example more and have greater authority and influence with their teams.
  • Delegate and supervise work at a distance, and hold their staff to account for their performance.
  • Deal more proactively and effectively with difficult people and situations.


  • 2 days/In house or consultant facilitated virtual course/online training session(s)

Course Contents:

  • What are the traits of engaging leaders?
  • Power of a compelling vision
  • How to provide vision and direction
  • Winning hearts and minds
  • Strategic goal setting
  • Types of power and influence
  • How credible are you as a leader?
  • Why should anyone be led by you?
  • Visibility and communication
  • Avoiding non influential/irritating behaviour
  • Key principles of motivation and understanding what
  • makes your people tick
  • Improving motivation and commitment
  • Recognising and celebrating success
  • Managing and delegating work at a distance
  • Levels of authority
  • A process for delegating and supervising work
  • Why assertive behaviour is key
  • Passive vs aggressive vs assertive behaviour
  • Essential skills and techniques


  • Difficult situations and behaviours
  • Giving difficult feedback
  • Dealing with tricky and aggressive behaviours
  • Diffusing and resolving conflict


  • Transferring learning back to the workplace


We are a leading edge provider of leadership and management development interventions, talent assessment services and formal training courses.