Managing Diversity

Course Aims:

This course is aimed at managers to raise awareness about the importance of diversity in organisations today.  It is designed to give a broad overview of their management role and responsibilities in creating a positive working environment. 

Course Objectives:

At the end of this course delegates will be able to:

  • Understand the main legislation that underpins Diversity.
  • Recognise the benefits of managing Diversity to the organisation.
  • Develop an awareness of cultural differences in behaviour.
  • Challenge unacceptable behaviour.


  • 1 day/In house or consultant facilitated virtual course/online training session(s)

Course Contents:

  • Defining and managing Diversity
  • The business case for Diversity
  • The legislative framework
  • Legislation that underpins Diversity
  • Race and sex discrimination
  • Disability discrimination
  • Harassment and bullying
  • Creating a positive working environment
  • Impact of stereotyping and prejudice
  • Challenging unacceptable behaviour
  • Developing your staff and providing Diversity objectives and targets
  • Practical exercises
  • Identifying the diverse nature of the organisation and the business’s client base.
  • Ensuring socially inclusive services
  • Practical exercises
  • Disciplinary interview practice
  • Transferring learning back to the workplace


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