Employee Accountability
Course Aims:
This course is designed to help delegates improve business results through effectively managing individual performance and development in the workplace.
Course Objectives:
At the end of this course delegates will be able to:
- Identify the key elements of managing performance and holding people accountable.
- Create clear performance objectives.
- Provide constructive feedback on performance.
- Hold people accountable.
- Manage poor performance.
Duration/Location:
- 2 days/In house or consultant facilitated virtual course/online training sessions
Course Contents:
- What is it?
- Whose responsibility is it?
- Key elements
- Commitment -v- compliance
- Personal experiences
- Importance of setting standards
- Setting motivational objectives and targets
- Setting SMART targets for review
- Behavioural objectives
- Key Performance Indicators
- Attitude vs behaviour
- Collecting evidence
- Holding accountability meetings
- Reviewing performance and giving feedback
- Agreeing actions
- Identifying development needs
- Agreeing development targets and actions
- Handling conflict
- Having difficult conversations
- Agreeing improvement measures
- Measuring progress
- Transferring learning back to the workplace
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