Interviewing Skills

Course Aims:

This course is designed to develop practical skills in planning and conducting a range of interviews from recruitment to disciplinary interview. 

Course Objectives:

At the end of this course delegates will be able to:

  • Plan and undertake a structured interview.
  • Use effective interviewing tools and techniques.
  • Understand the different requirements for different types of interview within the business context.


  • 1 day/In house or consultant facilitated virtual course / online training session(s)

Course Contents:

  • For the interviewer
  • For the interviewee


  • The interview environment
  • Preparing yourself
  • The interview plan



  • Opening the interview
  • Building rapport




  • Effective Questioning
  • Active Listening
  • Note taking and summarising



  • The importance of a consistent approach
  • How to maintain consistency
  • Objective criteria



  • Offering feedback
  • Effective feedback process
  • Giving constructive feedback



  • Recruitment
  • Appraisal
  • Disciplinary
  • Other



  • Transferring learning back to the workplace


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