Communication Fundamentals

Course Aims:

This course is designed to enable the delegates to improve how they communicate and interact with others.

Course Objectives:

At the end of this course delegates will be able to:

  • Build trust and rapport quickly.
  • Understand others more effectively.
  • Ensure others understand them.
  • Understand and use their body language to good effect.

Duration/Location:

  • 1 day/In house or consultant facilitated virtual training session(s)

Course Contents:

  • Elements of effective communication
  • How do we communicate?
  • Giving and receiving messages
  • Importance of empathy
  • Obstacles to behaving assertively
  • Impact of assertive behaviour
  • Choosing an assertive style
  • How we receive messages
  • Active Listening
  • Effective questioning
  • Summarising
  • Reading non verbal communication
  • Being clear
  • Holding others attention
  • Using the right language and style
  • Developing congruent body language
  • Tools and techniques
  • What is rapport?
  • How to build rapport
  • A practical tool for developing trust
  • Johari Window
  • Transferring learning back to the workplace

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