We have a good understanding of the issues facing the communications sector and we have worked with some of the industry’s major players such as BT and DST Output to develop their managers to inspire and engage their people to improve client experience, business performance and drive competitive advantage.
Connectedness is pervading consumers’ daily lives, and they continue to crave even more. People check their phones continuously, virtually anywhere they find themselves. Maintaining their digital connections is more important than ever before.
Drivers for change in the sector include:
Product and service innovation will remain as the main opportunity for operators to grow their business.
Pressure will continue on operators to provide an outstanding customer experience.
In addition to the above, understanding what value customers place on what is being offered will be key to developing successful strategies for the future.
Further pricing and cost pressures mean that some operators may face further restructuring activities.
The speed at which the industry moves means planning timeframes are becoming shorter and organisations need to be more agile to respond to rapidly changing circumstances.
- Global trends are changing the talent landscape at the same time that the global economy regains its confidence and looks towards growth which will increase competition for talent. Having a secure future talent pipeline will be key to the future success of firms in the sector.
We can develop your managers and staff to deal with these challenges and deliver a fundamental shift in the culture and performance of your business. We have the unique ability to deeply understand your business vision, strategy, and goals and to design development interventions that will deliver significant business benefits. To learn more about our work in this sector and the impact we have had read our DST case study. Alternatively see how our other clients have benefited from our support by visiting What Our Clients Say.
‘The client experience development programme delivered by Developing People International has had a significant impact on how our client facing staff perform and manage their client relationships. This has started to influence the perceptions our clients have of our organisation and we are seeing increasing levels of business as a result.’
Nick Barbeary Client Experience Director - DSTRead More