Business management and leadership courses with Developing People International

Ways to Embed the Learning from Dealing with Difficult Customers Training – Tips 3 and 4 of 10 ____________________________________________________________________ If you manage a team or individuals, or have yourself  recently participated in one of our Customer Service Training Courses, such as  De-escalation of Angry and Dissatisfied Customers or Face to Face Communication Skills for customer service staff; here are some great tips to help you reinforce their learning back in the workplace.    TIP 3.  Interactive Workshops: Conduct workshops that focus on practical exercises and group discussions rather than lecture-style presentations. Explore different techniques for managing customer expectations and collaborative problem-solving. Encourage Workshop participants to share their experiences and insights, fostering a collaborative learning environment.     TIP  4.  Feedback Sessions: Schedule regular feedback sessions where team members can openly discuss recent challenging interactions.