Training Courses

Performance Management

Course Aims:

This course is designed to help participants improve business results through effectively managing individual performance and development in the workplace. This module is linked with your HR policies and procedures.

Course Objectives:

At the end of this course participants will be able to:
  • Identify the key elements of performance management.
  • Create clear performance objectives.
  • Provide constructive feedback on performance.
  • Hold people accountable.
  • Manage poor performance.

Duration:

2 Days

Benefits of effective Performance Management
  • 5 elements of effective Performance Management
  • Commitment -Vs- compliance
Objective Setting
  • SMART objectives
  • Behavioural objectives
  • Key Performance Indicators
Reviewing Performance
  • Evidence of performance
  • When to review
  • Formal/informal reviews
Structuring the Performance Review
  • The Review "road map"
  • Creating Rapport
  • Active Listening
  • Effective Questioning
  • Holding people accountable
Constructive feedback
  • Giving constructive feedback
  • Inviting feedback
Managing Poor Performance
  • Handling potential conflict
  • Agreeing improvement measures
  • Measuring progress
Action planning
  • Transferring learning back to the workplace
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