Managing Diversity
Course Aims:
This course is aimed at managers to raise awareness about the importance of Diversity in organizations today. It is designed to give a broad overview of their management role and responsibilities in creating a positive working environment.
Course Objectives:
At the end of this course participants will be able to:
- Understand the main legislation that underpins Diversity.
- Recognise the benefits of managing Diversity to the organisation.
- Develop an awareness of cultural differences in behaviour.
- Challenge unacceptable behaviour.
Duration:
1 Day
| Diversity context |
|
| Current legislation |
|
| Key elements |
|
| Work environment |
|
| Service environment |
|
| Action planning |
|
Training Courses
- Assertiveness Skills
- Appraisal Skills
- Coaching Skills
- Communication Skills
- Conflict Management
- Creative Problem Solving
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interviewing Skills
- Leading Teams
- Managing Diversity
- Managing Discipline and Grievance
- Negotiation Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Stress Management
- Target Setting
- Team Briefing
- Team Working
