Training Courses

Improving Impact and Influence

Course Aims:

The course is designed to allow participants to examine their approach to others, particularly how they interact with, and influence individuals both internally and externally to their organisation.

The participants will complete a Myers-Briggs or TMS profile before the workshop.

Course Objectives:

At the end of this course participants will be able to:
  • Use their personal preferences to best effect.
  • Be more impactful in a range of work situations.
  • Understand how to influence others better.
  • Demonstrate their understanding of assertive behaviour and use assertiveness techniques.

Duration:

1 Day

Understanding self
  • What is personal preference?
  • Strengths and weaknesses of preference
  • How preference can drive impact and influence
  • Changing behaviour
Being more impactful
  • Impactful people – what do they do?
  • Demonstrating confidence
  • Commanding attention from others
  • Ensuring that you are heard and understood
What is influence
  • Building rapport
  • Effective listening and questioning
  • Process of influencing
  • Influencing tools and techniques
Assertiveness behaviour
  • Assertive behaviour
  • Other types of behaviour
Assertive tools
  • Verbal and non verbal communications.
  • Making and receiving requests.
  • Using I statements.
  • Using assertive language
Action planning
  • Examining own impact and influence
  • Transferring learning back to the workplace
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