Conflict Management
Course Aims:
The overall purpose of the workshop is to develop the skills and confidence of the participants to deal more effectively with aggressive behaviour from others at work.
Course Objectives:
At the end of this course participants will be able to:
- Recognise and understand aggressive behaviour.
- Understand the difference between assertiveness and aggression.
- Be able to predict the escalation of a potential aggressive incident.
- Use a number of tools and techniques to deal with aggressive situations and behaviour.
Duration:
1 Day
| Conflict |
|
| Behaviour |
|
| Incidents |
|
| Assertiveness |
|
| Improving assertiveness |
|
| Action planning |
|
Training Courses
- Assertiveness Skills
- Appraisal Skills
- Coaching Skills
- Communication Skills
- Conflict Management
- Creative Problem Solving
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interviewing Skills
- Leading Teams
- Managing Diversity
- Managing Discipline and Grievance
- Negotiation Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Stress Management
- Target Setting
- Team Briefing
- Team Working
