Communication Skills
Course Aims:
This course is designed to enable the participants to improve how they communicate and interact with others.
Course Objectives:
At the end of this course participants will be able to:
- Build trust and rapport quickly.
- Understand others more effectively.
- More clearly understood by others.
- Understand and use their body language to good effect.
Duration:
1 Day
| What is communication? |
|
| Behaviour |
|
| Understanding others |
|
| Being understood |
|
| Developing rapport |
|
| Action planning |
|
Training Courses
- Assertiveness Skills
- Appraisal Skills
- Coaching Skills
- Communication Skills
- Conflict Management
- Creative Problem Solving
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interviewing Skills
- Leading Teams
- Managing Diversity
- Managing Discipline and Grievance
- Negotiation Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Stress Management
- Target Setting
- Team Briefing
- Team Working
