Assertiveness Skills
Course Aims:
The course is designed to allow participants to practice the skills of being assertive in a variety of situations thereby dramatically improving their confidence.
Course Objectives:
At the end of this course participants will be able to:
- Demonstrate their understanding of assertive behaviour.
- Use a range of assertiveness techniques.
- Understand how to deal with aggressive and submissive behaviour.
Duration:
1 Day
| What is assertive behaviour? |
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| Other types of behaviour |
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| Obstacles to assertive behaviour |
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| Improving self esteem |
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| Handling conflict |
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| Action Planning |
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Training Courses
- Assertiveness Skills
- Appraisal Skills
- Coaching Skills
- Communication Skills
- Conflict Management
- Creative Problem Solving
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interviewing Skills
- Leading Teams
- Managing Diversity
- Managing Discipline and Grievance
- Negotiation Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Stress Management
- Target Setting
- Team Briefing
- Team Working
