Other Sectors
In addition we have worked with a range of other private and public sectors to help them enhance their performance. For example, we have worked with councils, housing associations, manufacturing businesses, and professional services organisations, many of whom are focusing on reducing operating costs without compromising service to counter the effects of the current economic climate.
The drivers for change for many organisations include:
- The need to reduce processing and administration costs while improving services and customer retention.
- Increasing pressure to reduce headcount while maintaining productivity and service levels.
- Continued shift of production and services to lower cost economies outside of the EU.
- Requirements to reduce the organisation’s long term impact on climate change.
- Pressure on levels of investment despite increasing customer and consumer expectations.
- Greater regulatory and legislative requirements.
Case Study: AgustaWestland
We have worked with AgustaWestland to help them radically change the culture and performance of the operations function.
AgustaWestland case study »Training Courses
- Assertiveness Skills
- Appraisal Skills
- Coaching Skills
- Communication Skills
- Conflict Management
- Creative Problem Solving
- Customer Service Excellence
- Decision Making
- Facilitation Skills
- Finance for non Financial Managers
- Giving and Receiving Feedback
- Improving Impact and Influence
- Interviewing Skills
- Leading Teams
- Managing Diversity
- Managing Discipline and Grievance
- Negotiation Skills
- Performance Management
- Personal Effectiveness
- Presentation Skills
- Stress Management
- Target Setting
- Team Briefing
- Team Working
